Terms and Conditions

FAQ's

General

https://taalhealthcare.com/ is an internet-based portal, (hereinafter be referred to as “Website”) is run, operated and maintained by TAAL Community Pharmacy Pune hereinafter to be referred as “TAAL Community Pharmacy”, having its licence under FDA Drug licence and Bombay Shop Act, and its registered address at Plot No 612/A, flat no 401, Ganga prestige arcade, opp. Ghode peer bus stop, near alpana theatre, Nana Peth, Laxmi road Pune – 411002, and website: www.taalhealthcare.com/

For the purpose of these Terms, wherever the context so requires “You”, “Your” or “User” shall mean any person who accesses, uses or subscribes to our Website, agrees to become a buyer on the website or avails or offers to avail any of our services.

Use of the website is offered to you, subject to acceptance of all the terms, conditions and notices contained in these terms including applicable policies which are incorporated herein by reference, along with any amendments / modifications made time to time by TAAL Community Pharmacy and posted on the website, including by way of imposing an additional charge for access to or use of a service(s).

The TAAL Community Pharmacy reserves the right to change or modify these terms or any policy or guideline of the website including the privacy policy, at any time. Any changes or modifications will be effective immediately upon posting the revisions on the website. Your continued use of the website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these terms and applicable policies to understand the terms and conditions that apply to your use of the website.

By (i) using this website or any facility or service provided by this website in any way; or (ii) merely by browsing the website, you agree that you have read, understood and agreed to be bound, including without limitation, by these terms, the website’s privacy policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions, for the purposes of accessing, browsing or transacting on the website, or availing any of the services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these terms.

If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The user agrees to use the service to authorise an individual and get the products from the third party on his/her behalf. Where you use any third-party website or the products or services of any third party, you may be subject to alternative or additional terms and conditions of use and privacy policies.

Prescription Drugs

In order to purchase drugs and pharmaceutical products you are required to upload a scanned copy of the valid prescription on the website. The TAAL Community Pharmacy, with respect to any drugs or pharmaceutical products, may dispense only those quantities as are specified in the prescription. The TAAL Community Pharmacy will verify the prescription forwarded by you and in case of any discrepancy observed by the TAAL Community Pharmacy, the order may be cancelled by the TAAL Community Pharmacy. The delivery of your order is not in the TAAL Community Pharmacy’s control and the TAAL Community Pharmacy shall not be responsible for any delay.

Suggestion of Alternate of Prescribed Drugs

You acknowledge and accept that as per the extent applicable laws within the territory of India the order for an alternate prescription drug would only be processed if:

A registered medical practitioner has permitted /approved/provided consent for any such other equivalent generic drug containing similar or substantially similar composition as the prescribed drug, to be dispensed in place of the prescription drug;
If the prescription lists the active pharma ingredient/salt names instead of a specific brand name, in which case also, dispensation of such drug shall be certified and approved by a registered medical practitioner, and
You shall have provided your consent in respect of such substitution of the prescribed drug.

In the event of an invalid prescription or unavailability of the prescription drug,

You may avail online tele-consultancy through our website, wherein the registered medical practitioner shall prescribe an alternate by replacing the original prescription; or
Any and all alternate prescription drugs are dispensed only on receiving consent from you.

All such exchange of information shall be utilised and processed strictly in accordance with the privacy policy made available on the Platform.

Drugs Delivery

The Products and Services shall be delivered by the independent contractors/courier’s services or speed post as per your /client’s acceptance. You accept and acknowledge that the courier/delivery personnel engaged, shall be your agent for the delivery of the products and services to the address notified by you, with no control over the products and services and no additional obligation apart from standard delivery obligations and duty of care. The services are being undertaken by your agent with your consent and therefore the TAAL Community Pharmacy is merely facilitating this, and will have no liability or responsibility in this regard.

Diagnostics Services

The TAAL Community Pharmacy also facilitates users to avail diagnostic test / package on its Website. Labs are responsible for providing services (including allied services such as sample collection, conducting tests, generating reports, etc) to the Users in regards to the diagnostic test/ package facilities availed by them through the Website. The TAAL Community Pharmacy only provides facilitation services to the Users of the Website. User and the Labs agree to use of the Website and the materials provided therein only for purposes that are permitted by: (a) these Terms; and (b) any applicable law(s), regulation or generally accepted practices or guidelines in the relevant jurisdictions. Notwithstanding anything to the contrary contained herein, Labs alone shall be liable for Labs’ dealings and interaction with the Users who avail the services of the Labs or diagnostic centres contacted or managed through the Website and the TAAL Community Pharmacy shall have no liability or responsibility in this regard. The TAAL Community Pharmacy may, at its sole discretion, suspend Labs’ or Users’ ability to use or access the Website at any time. The TAAL Community Pharmacy has the right to edit profiles of Labs to make them more suitable for package searches on the Website. If Labs and / or Users find any wrong information on the Website in relation to such Labs and/or User, they may contact the TAAL Community Pharmacy immediately for such corrections. The TAAL Community Pharmacy shall have no liability or responsibility in this regard.

Online Doctor Consultancy

The TAAL Community Pharmacy facilitates provision of healthcare products and services to the users. The words “Your Physician” or “Your Doctor” or “Healthcare Provider” or similar words on the Website, shall mean any registered medical practitioner (RMPs) with whom the user has a doctor-patient relationship. The TAAL Community Pharmacy also provides telemedical consultation to its users /you. You acknowledge that the content, text, data, graphics, images, information, suggestions, guidance, blogs, information and other materials that is provided to you on the website should be used for information purposes only and do not constitute medical advice and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from a doctor except for any advice, information or direction obtained by you directly from your doctor.

You agree and acknowledge that any e-prescription issued pursuant to any online consultancy service as availed by you, shall be issued by your Doctor and in compliance with applicable laws of India. Where such prescription is not constituted as a valid prescription, the same would not be used for dispensation of medicines by any pharmacist including the retail pharmacies. We only act as an intermediary; and in the event you request us to enable the processing of the e-prescription or any form thereof (whether original or scanned copy of the original prescription) and we assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the retail pharmacies supplying the medicines to you. Reliance on any information provided on the Website is solely at your own risk. You should follow the advice of your doctor at all times. The services are not for use in medical emergencies or for critical health situations and may not be the best solution where a face-to-face consultation is required. Your sole discretion shall apply in such cases. In case of any medical emergency, you should call your nearest doctor/hospital or any related helpline and seek immediate medical assistance without any delay and should under no circumstances, delay seeking advice from your nearest doctor/hospital on account of something that you may have heard/viewed on the website.

Further, it is your responsibility for ensuring that the information submitted is accurate and the TAAL Community Pharmacy shall not make any effort to validate any information provided by you for using the services. The opinions, statements, consultation via digital mode provided by the third party RMPs shall not reflect the opinions of the TAAL Community Pharmacy, its affiliates etc. The TAAL Community Pharmacy makes no warranty that the services will meet your requirements, or that the service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data, or any service interruption caused by the TAAL Community Pharmacy employees. The TAAL Community Pharmacy is not responsible for transmission errors and corruption of data.

ELIGIBILITY OF USE

Use of the website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents etc. are not eligible to use the website. The Products shall also not be available to any users suspended or removed from the TAAL Community Pharmacy’s system for any reason whatsoever. If you do not conform to the above qualification, you will not be permitted to put a requisition for the products through the website. By accessing and using this website, you represent that you are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws as applicable in India. Notwithstanding the foregoing, if you are below the age of eighteen (18) years, you may avail the services provided by the website, through your legal guardian in accordance with the applicable laws. TAAL Community Pharmacy reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to TAAL Community Pharmacy’s notice or if it is discovered that you are under the age of 18 years. TAAL Community Pharmacy reserves the right to refuse access to use the services offered at the Website to new users or to terminate access granted to existing users at any time without according any reasons for doing so and you shall have no right to object to the same.

PRICING INFORMATION AND PAYMENT

TAAL Community Pharmacy strives to provide you with the best prices possible on the products you require from the website. The pricing details for purchase of products from the website are detailed under these Terms.

Further :

All commercial terms such as price, delivery, dispatch of products and/or services are as per principal-to-principal bipartite contractual obligations between user and the third parties.
Your relationship with TAAL Community Pharmacy is on a principal-to-principal basis and by accepting these Terms you agree that TAAL Community Pharmacy is an intermediary for all purposes and does not have control of or liability for the products or services that are listed/ offered on TAAL Community Pharmacy’s Website.
You, as a user, understand that upon initiating a requisition on the website, you are entering into a legally binding and enforceable contract with the third party to purchase the products and /or services from the third party on a advance payment basis or such other mode as may be specified by TAAL Community Pharmacy.
You, as a user, shall electronically notify TAAL Community Pharmacy using the appropriate TAAL Community Pharmacy’s website features immediately upon Delivery or non-Delivery within the time period as provided in these Terms. Non-notification by you of delivery or non-delivery within the time period specified in these Terms shall be deemed as delivery in respect of that particular order.
TAAL Community Pharmacy reserves the right to refuse to process orders/requisitions from users with a prior history of questionable charges including without limitation breach of any agreements by user with TAAL Community Pharmacy or breach of any policy.
The user and third-party acknowledge that TAAL Community Pharmacy will not be liable for any damages, interests or claims, etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price.
You acknowledge that TAAL Community Pharmacy is a mere facilitator and does not fall within the purview of the Food Safety and Standards Act, 2006 and the rules framed thereunder.
You acknowledge that TAAL Community Pharmacy is a mere facilitator and does not fall within the purview of the Drugs and Cosmetics Act, 1940 and the rules framed thereunder.
You acknowledge that TAAL Community Pharmacy is a mere facilitator/intermediary and does not fall within the purview of the National Medical Commission Act, 2019, and the rules and regulations framed thereunder.
The User also agrees to pay a nominal fee as mentioned hereunder.

In order to process the payments for your orders, the TAAL Community Pharmacy might require details of Your bank account, credit card number, etc. The online fee payments made by you are processed with the support and services of the banks/payment gateways/payment aggregators/ third parties and the TAAL Community Pharmacy is not responsible for any loss or damage caused to User/ Retail Pharmacies/ third party service providers during this process as these banks /payment gateways/payment aggregators/ third parties are beyond the control of the TAAL Community Pharmacy. There are no applicable payment charges levied on any transactions.

Taxes- Each user / third party service provider is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. The TAAL Community Pharmacy shall in no way be responsible for any of the taxes except for its own taxes. Further please note that all fees are exclusive of applicable taxes.

Security Measures- The payment made for every transaction is done through Online platform. Moreover, you may also check Our Privacy Policy to understand how the TAAL Community Pharmacy uses the confidential information provided by users.

The TAAL Community Pharmacy reserves the right to modify the fee structure by providing on the website which shall be considered as valid and agreed communication. The TAAL Community Pharmacy shall not be responsible if some purchase is not registered or is lost due to any network issues/problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways/payment aggregators/third parties and/or the cost(s) charged by the network operator(s). However, the TAAL Community Pharmacy shall work towards the best interest of the user.

Dispute- Any dispute in connection to the third-parties services shall be settled between the users and the respective third parties, including without limitations, banks/payment gateways/payment aggregators / network operators without involving the TAAL Community Pharmacy.

USER OBLIGATIONS

Subject to compliance with these Terms, TAAL Community Pharmacy grants you a personal, non-exclusive, non-transferable, limited privilege to access and use this website and the services provided herein.

You agree not to access (or attempt to access) the website and the materials or services by any means other than through the interface that is provided by TAAL Community Pharmacy. You shall not use any automated means such as data scraper, deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access the website, the information, or services for any purpose. You shall not use any automated device to access, acquire, copy or monitor any portion of the website or content, or in any way reproduce or circumvent the navigational structure or presentation of the website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the website.

You acknowledge and agree that by accessing or using the website or services, you may be exposed to content from other users that you may consider offensive, indecent or otherwise objectionable. TAAL Community Pharmacy disclaims all liabilities arising in relation to such offensive content on the website. Further, you may report such offensive content in the manner prescribed herein.

TAAL Community Pharmacy reserves the right to review materials posted by you and to remove any materials in its sole discretion. TAAL Community Pharmacy reserves the right to terminate the user’s access to any or all of such communication services provided by TAAL Community Pharmacy at any time, without notice for any reason whatsoever. TAAL Community Pharmacy reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in TAAL Community Pharmacy’s sole discretion. TAAL Community Pharmacy does not control or endorse the content, messages or information found in any communication service and, therefore, TAAL Community Pharmacy specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user’s participation in any communication service. You agree that you are solely responsible to TAAL Community Pharmacy and to any third party for any breach of your obligations under the Terms and for the consequences (including any loss or damage which TAAL Community Pharmacy or its affiliates or its vendors may suffer) for any such breach. You agree and acknowledge that TAAL Community Pharmacy is not the owner of the products and TAAL Community Pharmacy shall in no manner be deemed to be the owner of the products on this Website. TAAL Community Pharmacy is only facilitating purchase of the products by you from the third parties by providing the services to you. You agree that TAAL Community Pharmacy may, at any time, modify or discontinue all or part of the website, charge, modify or waive fees required to use the website, or offer opportunities to some or all Website users.

You agree that the website shall not be used for illegal purposes. The information and services shall not be used for any illegal purpose. You shall not access our networks, computers, or the information and services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment. You shall not attempt to gain unauthorized access to any information or services, other accounts, computer systems, or networks connected with the website, the information, or services. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her TAAL Community Pharmacy profile/ Account. Any attempt by any individual or entity to solicit login information of any other user or third party registered medical practitioner or to access any such account is an express and direct violation of these Terms and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

Notice and Takedown

If You believe that any content on the website is defamatory, obscene, pornographic, paedophilic, illegal, offensive, sexually explicit, promotes bigotry, hatred or physical harm, deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling; or is otherwise injurious to third parties; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of any nation or its or friendly relations with foreign States; or which consists of or contains software viruses or violates any of the Terms, please notify us immediately at taalcommunitypharmacy@gmail.com. As soon as you inform us, we will make all reasonable endeavours to remove such objectionable content complained about within a reasonable time.

Risks associated with TAAL Community Pharmacy’s Services

You abide by these Terms, Privacy Policy and any other TAAL Community Pharmacy Policy by using the TAAL Community Pharmacy’s services. The third party registered medical practitioners will not be examining you physically and may not have access to all or some of your medical history that might be critical to consult you. The third party registered medical practitioners will not have the benefit of information that would be obtained by examining you in person, observing your physical condition and by going through your medical records. This means that the services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the third party registered medical practitioners may not be aware of facts or information that would affect his or her opinion of your diagnosis. Therefore, to reduce the risk of this limitation, the TAAL Community Pharmacy strongly encourages you to be in touch with an on-ground physician and share the third party registered medical practitioners’ opinion with him/her.

You acknowledge and agree, by requesting a medical opinion through the website, that-

The advice/information/opinion on diagnosis you may receive could be limited and provisional;
The medical opinion is not intended to replace a face-to-face visit with a physician, and it does not replace an actual doctor-patient relationship;
In case of a second opinion, where there is a difference of opinion among our third party registered medical practitioners and your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;
The third party registered medical practitioner is reliant on information provided by you and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void;
In some events, the third party registered medical practitioners may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
In rare cases, the third party registered medical practitioners may feel that the query may not be answerable without physically examining the patient/ users and the consultation may be refused forthwith;
In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and
Delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms.

USAGE CONDUCT

You shall solely be responsible for maintaining the necessary computer equipment and internet connections that may be required to access, use and transact on the Website. You are also under an obligation to use this website for reasonable and lawful purposes only, and you shall not indulge in any activity that is not envisaged through the website. You shall use this website, for personal, non-commercial use only and You shall not re-sell the same to any other person. Once you subscribe with the website, you shall use the prescription exclusively to purchase medicines via the website and shall not use the same prescription to fulfil the medicine requirement from other retailers unless the medicines are not supplied for any reason via the website’s partner third parties.

INTELLECTUAL PROPERTY RIGHTS

The website, the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the website is owned and controlled by TAAL Community Pharmacy and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright and various other intellectual property rights.

The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of TAAL Community Pharmacy or their third party partners or respective third parties. you are not permitted to use the Marks without the prior consent of TAAL Community Pharmacy and/or the relevant third parties that may own the Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, TAAL Community Pharmacy owns all intellectual property rights including, without limitation, any and all rights, title and interest in and to copyright, related rights, designs, databases, text, content, graphics, icons, and hyperlinks.

Except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any content through any medium without obtaining the necessary authorization from TAAL Community Pharmacy or third party owner of such Content.

FAQ's