1. GENERAL

1.1. TAAL+ INTEGRATED HEALTH CENTRE (IHC) & COMMUNITY PHARMACY (CP), a company incorporated under the laws of India, having its registered address at 401, 3rd Floor, Ganga Prestige Arcade, 612M, Nana Peth, Opp. Ghodepeer Bus Stop, Pune – 411002. (“TAAL+”, “TAAL”, “we”, “us” or “our”), manages and operates taalhealthcare.com under the brand name TAAL+ (collectively referred to as the “Website”) where you can place orders to purchase the Products and/or Services offered by us listed/available on the Website (“User” or “Users” or “you”).

1.2. This privacy policy (“Privacy Policy”), together with the Terms and Conditions [accessible at https://taalhealthcare.com/terms-and-use/] governs your use of the ” Website” and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the ”Website” you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.

1.3. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.4. This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom such information shall be transferred or disclosed by us. You may, at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

1.5. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the “Website”.

2. Information We Collect

2.1. We, like numerous other websites, utilize ‘Cookies’. Cookies are small data files that a website stores on your web browser. These are employed for storing your preferences, past browsing activities, profiling, and tracking behaviour on this Website. By accessing Taal Website, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser. We advise that you periodically clear the cookies stored on your browser.

2.2.Personal Information:

1. 1. 1. 1. When you register an account, place an order, or interact with our website, we may collect personal information such as your name, address, email address, phone number, and payment details.
         2. If you contact us for customer support or participate in surveys or promotions, we may collect additional information to assist you or administer the promotion.

2.3. Non-Personal Information:

1. 1. 1. 1. We may collect non-personal information such as your IP address, browser type, operating system, and browsing behaviour on our website. This information helps us analyze trends and improve our services.
         2. We may also use cookies, web beacons, and similar technologies to collect information about your interactions with our website and personalize your experience
         3. You have consented to the sharing of information for the purpose of accessing value-added services.

2.4. What is Personal Information?

Personal information refers to data that can directly or indirectly identify you. This encompasses de-identified data that, when linked with other information available to us, could lead to your identification. However, personal data does not include information that has been irreversibly anonymized or aggregated in a manner that prevents your identification, even when combined with other data.

Sensitive Personal Data or Information’ pertains to personal information of an individual concerning password; financial details such as bank account, credit card, debit card, or other payment instrument information; physical, physiological, and mental health status; sexual orientation; medical records and history; biometric data; or any related detail provided to or received by Taal Plus for processing or storage. Nonetheless, any data or information about an individual freely available or accessible in the public domain or provided under the Right to Information Act, 2005, or any other law does not qualify as Sensitive Personal Data or Information.

By clicking ‘I accept’ during the App download or upon accessing the Website, and/or utilizing our services, you affirmatively declare that you willingly furnish us with personal information, including medical and financial data, and consent to its collection, use, and disclosure in accordance with this Privacy Policy. Furthermore, you confirm that you are duly authorized by any third party (including a child or an employer) whose information you share with us. We shall rely on your representation of authority and refrain from conducting independent inquiries to verify its authenticity. In the event that you lack sufficient authorization, you shall bear sole responsibility for your actions and omissions, including the sharing of information with us and any subsequent processing and actions undertaken by us in accordance with this Privacy Policy

3. How We Use Your Information

3.1. We use your personal information to:

1. 1. 1. 1. Process your orders and payments.
         2. Communicate with you about your orders, account, or inquiries.
         3. Provide customer support and resolve issues.
         4. Send you promotional offers, newsletters, and marketing communications if you have opted in to receive them.
         5. Improve our website, products, and services based on your feedback and usage patterns.

3.2. We may aggregate and anonymize your information for statistical analysis, research, and other business purposes.

3.3. For end users:

1. 1. 1. 1. Any information that you voluntarily provide to us through the app, website, email, during interactions with us via call or chat, and other communication channels;
         2. Information collected from healthcare service providers (HSPs), such as doctors, hospitals, diagnostic centers, chemists, etc., within the Taal Group, to whom you have granted permission to share your personal information;
         3. Data you have furnished to any group company of the Company, affiliates, associates, subsidiary, holding company of the Company, associates, and subsidiaries of the holding company of the Company, for which you have provided consent for the sharing of such information.

3.4. For doctors:

Prior to your onboarding, we may request information concerning your qualifications, experience, public profile, and representations made by you to us;

1. 1. 1. 1. Throughout your usage of the App/Website, we may gather information based on your utilization of the Services;
         2. We may obtain other information that you voluntarily provide to us through the app, website, email, during interactions with us via call or chat, and other communication channels;
         3. We may procure information from any group company, affiliates, associates, subsidiary, holding company of the Company, associates, and subsidiaries of the holding company of the Company, provided y

4. How We Share Your Information

4.1. We reserve the right to disclose and, when necessary, transfer your personal information to entities essential for providing services to you and for delivering value-added services or third-party products and services, within the limits allowed by applicable laws. These entities may be situated outside India, and by using our services, you provide your consent to such transfers. We mandate these entities to uphold security measures equivalent to those we employ to safeguard your information. Below is an indicative list of entities to which we may disclose or transfer information:

4.2. We reserve the right to disclose or transfer certain portions of your information to entities within the Taal Group, including affiliates, associates, subsidiaries, and the holding company of our organization, as well as affiliates and subsidiaries of the holding company, including foreign entities. This may include group companies and affiliates directly involved in the delivery of products and services, as allowed by relevant laws and regulations.

4.3. We may disclose your personal information in connection with In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings.

4.4. We reserve the right to disclose personal information if we determine, in good faith, that such disclosure is reasonably necessary to protect our rights, pursue available legal remedies, enforce our terms and conditions, investigate potential fraud, or safeguard the integrity of our operations or the interests of our users.

4.5. Additionally, anonymized and aggregated data, which cannot be used to personally identify you, may be shared with advertisers, research firms, and other partners for analytical or promotional purposes.

4.6. We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India.

4.7. We disclose personal information to third-party companies that render services on our behalf, such as website hosting, data storage, software services, email services, marketing, order fulfillment, payment processing, data analytics, data mining, customer support, and conducting surveys. These companies may be situated within or outside India, but regardless of location, they are contractually bound to safeguard your data.

4.8. We reserve the right to share information with employees, data processors, consultants, business partners, and technology partners on a need-to-know basis. These entities will be bound by contractual agreements to uphold confidentiality regarding your data.

4.9. Additionally, if you are an end user, your personal information will be shared with your selected Health Service Providers (HSPs).

5. Data Security

5.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We are dedicated to upholding the confidentiality of the information you provide on our website and adhere to industry-standard security protocols to safeguard both the website and the data furnished by you.

5.2. We implement reasonable technical, administrative, and physical security measures to protect all shared data. Additionally, internal policies are in place to prevent unauthorized access to your information. We ensure that any third parties with whom we share data adhere to adequate security practices.

5.3. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5.4. However, we cannot be held liable for any loss, unauthorized access, safety concerns, or harm resulting from the misuse of your personal information, except in cases directly and foreseeably caused by our negligence or non-compliance. You acknowledge that we are not responsible for any losses, damages, or harm resulting from third-party actions or actions on your part.

5.5. Regarding data loss or theft due to unauthorized access to your electronic devices while utilizing our services, the Company bears no liability for any resulting losses incurred by you. Furthermore, you agree to indemnify the Company in accordance with the Terms of Use.

6. Your Choices

6.1. You have the right to access your personal information, and request correction and deletion. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through taalcommunitypharmacy@gmail.com We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

6.2. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you.

6.3. There may be circumstances where we will not correct, delete or update your Personal Information, including

1. 1. 1. 1. where the Personal Information is opinion data that is kept solely for evaluative purpose; and
         2. the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

6.4. You are free to not to share any medical or other information that you consider confidential and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

6.5. Though for prescribed medicine medical prescription is necessary and prevails any exception for the privacy.

7. Children’s Privacy

7.1. The Website is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time.

7.2. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Website without their consent, he or she shall contact us for the deletion of such information. In the event of a person below the age of 18 (Eighteen) uses the services in contravention to the Privacy Policy and Terms, we shall not be held liable or responsible for any damage or injury suffered by such person.

8. Third-Party Links and Services

8.1. Our Website and App may contain links to third party services, and give you the ability to access such third-party websites, products, and services. Please note that you may proceed to the use of such third party website or service at your own risk and the Company will not be held liable for any outcome or harm arising as a result of your use of such third party websites or services.

8.2. We encourage you to review the privacy policies of these third-party sites before providing any personal information or using their services.

9. Changes to this Privacy Policy

9.1. We may periodically revise or update this Privacy Policy. Your continued use of our products and services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us to close any account you may have created.

9.2. We reserve the right to update or modify this Privacy Policy at any time.We will notify you of any material changes to this Privacy Policy by email or through a prominent notice on our website. 

10. CUSTOMER SUPPORT

You may direct any queries or concerns relating to the privacy policy to our customer support team who can be contacted at the below mentioned details:

Contact Details:

E-mail id – taalcommunitypharmacy@gmail.com

Contact No – 7030920606