1. GENERAL

1.1. TAAL+ INTEGRATED HEALTH CENTRE (IHC) & COMMUNITY PHARMACY (CP), a company incorporated under the laws of India, having its registered address at 401, 3rd Floor, Ganga Prestige Arcade, 612M, Nana Peth, Opp. Ghodepeer Bus Stop, Pune – 411002. (“TAAL+”, “TAAL”, “we”, “us” or “our”), manages and operates taalhealthcare.com under the brand name TAAL+ (collectively referred to as the “Website”) where you can place orders to purchase the Products and/or Services offered by us listed/available on the Website (“User” or “Users” or “you”).

1.2. This delivery and shipping policy (“Policy”), together with the Terms and Conditions [accessible at https://taalhealthcare.com/terms-and-use/] sets out our policies and procedures towards delivery and shipping of Products and/or Services purchased on the Website.

1.3. By agreeing to use the Website and/ or purchasing a Products and/or Services on the Website, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Website If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Website.

2. STANDARD DELIVERY TIME

2.1. We generally deliver orders within 24 hours but could take up to 8 days depending on your delivery pin code and the items ordered. 

2.2. We will share details about your orders following to their dispatch on the e-mail ID and/ or mobile number provided by you/ registered with us.

3. DELIVERY LOCATION

3.1. We provide shipping and delivery of our Products all over India. International delivery is not available currently. You can access the website to order items while being located anywhere in the world, but the shipping address has to be in India.

3.2. You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We shall notify such user at the time of placing an order for purchase of Products on the Website. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Website.

4. ACCURACY OF DATA BY USERS

4.1. You agree and acknowledge that to accomplish timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order.

5. DELIVERY PARTNERS

5.1. We partner with third party logistic service providers (“Logistic Partners”) in order to accomplish Product shipping and delivery to you. You agree and understand that though we accomplish Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

5.2. We shall provide the details of the Logistic Partners which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is successfully handed over to the Logistic Partner by us.

5.3. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel. Any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by you independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

6. SHIPPING CHARGES

6.1. The Shipping charges if any of the Platform will be displayed in cart and may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that, we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.

6.2. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered.

6.3. Return of purchased Products if falls under Return Policy are facilitated through our Reverse-Logistics Partners. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.

7. DELIVERY ATTEMPTS

7.1. We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 2 attempts in 2 days (each attempt everyday) to deliver the purchased Product(s) to you. If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

8. TRACKING of SHIPPED PRODUCT

8.1. Once you place an order on the Website, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number through what’s app or text message once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. It is clarified that we engage third party service providers to accomplish deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of technical difficulties which are not in our control.

9. UNFORESEEABLE CIRCUMSTANCES

9.1. While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of Logistical issues beyond our control, Unsuitable weather conditions, Political disruptions, strikes, employee-lockouts, governmental restrictions, etc; Acts of God such as floods, earthquakes, etc; and Other unforeseeable circumstances. In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

CUSTOMER SUPPORT

You may direct any queries or concerns relating to the shipping and delivery of Products as per this Policy to our customer support team who can be contacted at the below mentioned details:

Contact Details:

E-mail id – taalcommunitypharmacy@gmail.com

Contact No – 7030920606